At this point, many car owners would have been in apathy about the whole situation. They would have given up, and perhaps traded in their defective vehicle for a new car.19 Mr. and Mrs. Jones did not give up. They did not go away. They retained a lemon law attorney.
When you give up and go away, you provide the manufacturer with the incentive to continue their policy of deception and delay.
A Summary of New Car Misery
• The vehicle was defective from the moment the Joneses picked it up.
• They offered the vehicle repeatedly to the dealerships for repair.
• They got only three repair orders; they should have had six.
• There was a serious safety defect that never got repaired. |
