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Chapter 3: A Used Car Lemon Story Used Car: Second Repair Attempt The first attempted repair had no effect on the engine knocking and pinging. Ms. Peters also noted that the car didn’t seem to have much power. However, it was six months before she could take the car back to the dealer. During those six months, she drove another 8,000 miles. Date: 10/25/1999 Mileage = 26,400 She told the dealer that the car was doing exactly the same thing she described the first time she brought it in. When she also mentioned the lack of power, the mechanic said, "Oh, that’s the way this model works, dear."2 She thought his attitude was patronizing. Date: 10/30/1999 Mileage = 26,400 Days in Shop = 5 Total Days in Shop = 12 The mechanic wrote a repair order. Five days later he called and said the car was ready. He told Ms. Peters that he had replaced the emission control valve, which was clogged and interfering with the vacuum system. Despite this repair, Ms. Peters noticed no change in the vehicle’s performance. Used Car: Third Repair Attempt Date: 9/25/2000 Mileage = 36,400 Ten months later, unable to stand the incessant knocking and pinging, Ms. Peters took the car back to the dealer again. She had driven another 10,000 miles. This time the dealer’s attitude was contemptuous: "Oh, you again!"3 The mechanic wrote up another repair order. Again Ms. Peters struggled to find transportation to work. Original Warranty Runs Out Date: 10/01/2000 Mileage = 36,400 Days in Shop = 6 Total Days in Shop = 18 Six days later the service manager called and said her car was ready. This time they said they had checked everything and couldn’t find anything wrong: the repair order read "NPF"-no problem found. As the manufacturer’s warranty had expired, the dealer charged her $150 for diagnostic time.

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