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Chapter 5: The Need for Lemon Law Top Executives Set Standards of Corporations So far, I have tried to give you a small part of a bigger picture, something that can help you to come to grips with what may seem hard to comprehend. Why do you spend $30,000 of your hard-earned money on a car, only to have it inexplicably stall in traffic, scaring you and your family half to death? It starts at the top of the corporation. President of the United States Harry S. Truman had a sign on his desk that said The Buck Stops Here. He knew that ultimately responsibility flows to the top and stops there. Vehicle manufacturers cannot be depended on to exercise self-discipline. Instead, it is up to society to establish a system of laws, and enforce them rigorously, in order to maintain balance and fair play. Volume of Defective Consumer Goods Despite the problems I have discussed, quality in America is considerably better today than it was twenty years ago. Individual components are often subjected to more rigorous quality testing. As a result, more defects are caught before the final product is assembled. Unfortunately, these advances are more than offset by the extraordinary complexity of the modern automobile. If fewer lemons were being manufactured, perhaps there wouldn’t be such a great need for lemon laws. However, every statistical survey of quality-this is borne out by the number of lemon law buybacks occurring every year-suggests that the number of defective vehicles being produced has not declined. If anything, it is on the increase. The question isn’t whether lemons are being produced, but how many?

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