Says one former technician: "Part of the reason I changed careers was because I was so frustrated by working in such a crooked environment. Bad technicians that lacked morals made the most money and honest ones lagged behind significantly."
Work Faster, Not Better
A fast technician flags 80 hours of work. His actual time to accomplish the work might be only 38 hours. Dealerships love these high-speed technicians, because they make the company a ton of money. These technicians are the dealer’s darlings. They will get bonuses, pats on the back, and "Best Technician of the Month" awards.
Nothing wrong with working fast, but how often have you seen good work proceed from fast work?
Some managers even base their technicians’ hourly rate on the number of hours flagged. Technicians flagging over 80 hours per week get a two-dollar-per-hour raise over a 40-hour technician. When honest technicians ask their managers for raises, they are told, "You want a raise? Flag more hours!"
|
