Chapter 6: Manufacturer-Dealership Relationship | All About Lemon Law
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Chapter 6: Manufacturer-Dealership Relationship

The clueless technician, honest or not, may flag two full days for the diagnosis, plus the cost of any additional parts that he swapped. There is very little incentive for the shop owner to intervene unless the customer complains. And there is very little likelihood of that, because the customer has no idea that the two-day job should have taken only half an hour.

Intermittent Problems

Many electrical and drivability problems on today’s automobiles are intermittent. Not all technicians can troubleshoot problems accurately. Of those, only a portion can troubleshoot intermittent and more difficult problems. The technicians may guess and swap parts until the problems are solved or the consumer runs out of money.

If you find a good technician you can trust, stick with him and tell all your friends.

Lemon Law Book

When the Dealership Is in Trouble

A variety of things can put a dealership in financial trouble: it hasn’t sold enough vehicles at a profit; its costs are too high; technicians haven’t been flagging enough warranty repair time. These problems make management start looking for ways to cut costs.

Where Can They Cut Costs?

When management starts looking at cutting costs, four things are always at the top of the list:

• Cut people
• Cut pay
• Cut quality
• Cut training

 

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