Slashing Training Budgets
Cutting back on training is like treating a headache by shooting yourself in the foot.
There isn’t a dealership in the United States today that doesn’t have serious problems finding and keeping competent technicians. Yet training budgets rarely seem adequate to address that need. Cutting training budgets is just another shortsighted approach that, in the end, causes more problems than it solves.
Medicine uses the word iatrogenic to describe a medical problem caused by the doctor or the treatment. How many of your car’s problems were caused by an under-trained technician? |
