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"Why don’t you bring it in next week, Mrs. Jones? We’re too busy…stall….blah…lie…"
What really happened here? After you return complaining more than once, the service writer labels you as trouble and your vehicle as a potential lemon. His refusal to talk to you is just part of the gauntlet-create more delay and more frustration, and hope that you will finally give up and go away. Of course, he can’t admit that; so when he finally has to call you back, he pretends the problem is on your end. You know better. |
