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Chapter 7: The Gauntlet The dealer is not doing this out of goodwill, despite what you might be told. You will soon learn that your used vehicle isn’t worth that much as a trade-in. The new models are more expensive, even with the "goodwill" discount. The bottom line is that you would end up having to pay thousands of dollars for the privilege of giving back your lemon and getting something decent to drive. That’s not how the lemon law usually works. There are no good deals in the gauntlet. If you fall for the dealer’s ruse, you are going to lose money. Why should you lose your hard-earned money? All you want is what you paid for in the first place. Stupid Manufacturer Tricks For a manufacturer to accept a vehicle as a lemon is, on most occasions, a dead loss. The manufacturer isn’t going to let this happen without a fight. If you’ve made it this far, and successfully navigated through every trick the dealer threw at you, you might think your ordeal would be over. Unfortunately, it’s not: you now face the manufacturer who designed the gauntlet to begin with. Good luck. The Glad Hand Glad hand: A warm and hearty, but often insincere, welcome or greeting. Manufacturers have toll-free customer service numbers or consumer hotlines that you can call. They are usually found in the owner’s manual or warranty booklet. By the time you try them, you are probably deep into the gauntlet. If the manufacturer really feels your pain, why, after dealing with their representative, do you still feel it? The customer service people are so nice, so helpful. It is such a contrast to the runaround you have been getting from your dealer. They listen. They sympathize with you. They stress how important your satisfaction is to them. They "feel your pain." Most importantly, they tell you that they truly understand.

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