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At this point, many car owners would have been in apathy about the whole situation. They would have given up, and perhaps traded in their defective vehicle for a new car.19 Mr. and Mrs. Jones did not give up. They did not go away. They retained a lemon law attorney. When you give up and go away, you provide the manufacturer with the incentive to continue their policy of deception and delay. Continue reading Chapter 1: A New Car Lemon Story (page-11)              
Mr. and Mrs. Jones filled out the necessary forms. They imagined that they might get a fair hearing about what was really wrong with their car. Perhaps someone would finally help, someone would really listen! Why would the arbitrator assume that she didn’t know how to put a gas cap on properly? Was it because Mrs. Jones is a woman? Continue reading Chapter 1: A New Car Lemon Story (page-10) 
“We checked the semi-craniflanset and the dynamic flatulence interchange modulator Ten days later the representative at the third dealership called Mrs. Jones and reported that the specialist, after exhaustive tests, found nothing wrong with the vehicle. Continue reading Chapter 1: A New Car Lemon Story (page-9) 
Fifth Visit: More Runaround with a Lie The next day, Mrs. Jones took the car to the recommended dealership. She told the service writer the whole unpleasant history, including what the manufacturer’s customer service agent had suggested. The service writer said, “I understand, but we can’t work on your car. You have to have it worked on by the people who sold it to you.” This is not true in most states. 
Stalled on the freeway: white knuckles, white hair, and possibly much worse! Customer service people “seem” so helpful, but nothing happens. The car was towed to the dealership. The next day, Mr. Jones decided to call the manufacturer’s toll-free number. He described the problems to a customer service agent. She seemed very sympathetic and suggested that Mr. Jones take the car to a different dealership. Continue reading Chapter 1: A New Car Lemon Story (page-7) 
After endless cranking, she finally got it started, dropped her children off at school, and drove straight to the dealership. There, she got a familiar story. “We’re too busy. We have a slot for you in a week or so.” This time Mrs. Jones insisted-all right, she may have shouted-”You have to take it now! You have to fix it today!” Considering her history with the vehicle, it is understandable that she got a little emotional. 3rd repair order written. 
2nd repair order written. The service writer wrote the repair order, but Mrs. Jones noted that he wasn’t writing down exactly what she said. She asked him about this and he said, “Oh, we don’t have to write everything down; we only need to get the general idea.” She left her vehicle and again had to find a ride home. Date: 9/20 After six days, the service center called and said, “Mrs. Jones, the mechanic found and replaced a defective emission control valve.” She asked about the air conditioning again, and they said, “We fixed that, Mrs. Jones.” Continue reading Chapter 1: A New Car Lemon Story (page-5) 
In this case the service writer told Mrs. Jones that the problem could be in the Emission Control System (ECS), and that is what he wrote on the repair order. Always pay close attention to what the service writer puts on the repair order. Mrs. Jones called repeatedly for several days.8 finally the dealership’s personnel told her that she could come and pick up her car. When she asked what the problem was, they told her that they had fixed a vacuum hose. She asked about the air conditioning smell and they told her they had sprayed a special chemical in the air conditioning vent to suppress the odor. She picked up the car and drove home. The excitement and pride of ownership were temporarily restored. Continue reading Chapter 1: A New Car Lemon Story (page-4) 
During the two weeks while Mr. and Mrs. Jones waited, they put 1,500 miles on the car. They were busy people. Also during this period, the Check Engine light came on several times and the car stalled each time. Once when Mrs. Jones was about to make a left turn in front of traffic, with her children in the car, the Check Engine light came on and again the car stalled. An accident was barely averted. It was a very dangerous situation. Recent research indicates that air conditioner – induced mold problems are much more widespread than previously imagined. Continue reading Chapter 1: A New Car Lemon Story (page-3) 
New Car Purchase ContractHere are the details of Mr. and Mrs. Jones’s purchase: The purchase price was $32,000. |
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