Chapter 3: A Used Car Lemon Story (page-07)

Chapter 3: A Used Car Lemon Story (page-07)

A Summary of the Used Car Story

• The dealership failed to disclose to Ms. Peters that the vehicle was a rental car.

• The defect was present when she purchased the vehicle.

• She first returned the car for repairs while it was still covered by both warranties.

• The vehicle was in the shop for more than thirty days, and six repair attempts.

• Because Ms. Peters wasn’t able to bring in the car very often, the failed repair attempts dragged on for more than four years. Continue reading Chapter 3: A Used Car Lemon Story (page-07)

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Chapter 3: A Used Car Lemon Story (page-06)

Chapter 3: A Used Car Lemon Story (page-06)

Date: 07/08/2002
Mileage = 56,501
Days in Shop = 7
Total Days in Shop = 39

A week later, the service manager called to say her car was ready to pick up. He said he had checked everything, performed a full service, and put some special anti-knock oil in her car. The dealer presented another bill for $350.00. As she drove away, the pinging and lack of power were unchanged. If Ms. Peters had had the money to buy a different car, she would have. Continue reading Chapter 3: A Used Car Lemon Story (page-06)

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Chapter 3: A Used Car Lemon Story (page-05)

Chapter 3: A Used Car Lemon Story (page-05)

As she drove away, the car pinged and knocked as it had from the moment she bought it. She continued to use the car. What else could she do?

Used Car: Fourth Repair Attempt

Nine months later the car became so weak Ms. Peters was afraid to drive it up a hill. It felt . . . → Read More: Chapter 3: A Used Car Lemon Story (page-05)

Chapter 3: A Used Car Lemon Story (page-04)

Chapter 3: A Used Car Lemon Story (page-04)

Used Car: Second Repair Attempt

The first attempted repair had no effect on the engine knocking and pinging. Ms. Peters also noted that the car didn’t seem to have much power. However, it was six months before she could take the car back to the dealer. During those six months, she drove another 8,000 miles.

Date: 10/25/1999
Mileage = 26,400 Continue reading Chapter 3: A Used Car Lemon Story (page-04)

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Chapter 3: A Used Car Lemon Story (page-03)

Chapter 3: A Used Car Lemon Story (page-03)

“Honey, are you sure you are using the right kind of gas?”

He wrote the repair order. She left the car and took the bus to work-several busses, in fact.

Three days later, the dealer called and said the car was ready. The mechanic said that he had . . . → Read More: Chapter 3: A Used Car Lemon Story (page-03)

Chapter 3: A Used Car Lemon Story (page-02)

Chapter 3: A Used Car Lemon Story (page-02)

Date: 02/20/1999

For a while, the used car salesman told potential buyers that the car was a rental, and of course it didn’t sell. It stayed on the lot for a year.

This is a illegal in California.

Ms. Peters arrived and purchased the car. The salesman did not mention that the car had been a rental. Continue reading Chapter 3: A Used Car Lemon Story (page-02)

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Chapter 3: A Used Car Lemon Story (page-01)

Chapter 3: A Used Car Lemon Story (page-01)

“To cultivate kindness is a valuable part of the business of life.” -Samuel Johnson

Ms. Peters Bought a Used Car

Ms. Peters was a single mother of three small children and not well off financially. She needed to replace her family’s old vehicle because it had finally stopped running altogether. Raising the money for the purchase was difficult. Continue reading Chapter 3: A Used Car Lemon Story (page-01)

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