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Besides the Texas Lemon Law, the consumers of defective cars can make a claim against a car manufacturer through the Better Business Bureau (BBB) Arbitration Program Lemon Law. Normally, the BBB arbitration program is binding on the manufacturer and not binding on the consumer.
This article will not discuss the benefits or disadvantages of participating in this program, because each case is different and it is best to contact a lawyer lemon law to determine what options are best for you.
The first step in opening a claim with the BBB's program to determine if the automaker is involved in the arbitration program in your state. The second step is to file a complaint with the BBB either by phone or online at the BBB website.
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After sending your basic information, the BBB mailed a "Customer Complaint Form." You will need to complete the form and send it back to the BBB within a period of time. Thereafter, the BBB will use the information provided to determine if your vehicle is eligible to participate in the program or not - this is normally based on current mileage of your car and how much time has passed since the time it purchased lemon car alleged.
The next step is BBB driver if you contact the manufacturer and to informally resolve the "conflict of lemon in your car. Typically, the manufacturer will take the position of denying your claim and possibly offer an extended warranty. If you do not accept the offer of extended warranty, then you can ask her complaint or move to conciliation.
In arbitration, you are given the opportunity to present their case to an arbitrator. The hearing is generally assigned near where you live and that most likely will be recorded. After the hearing, you should receive notification of results within one or two weeks.
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