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The Massachusetts Lemon Law protects consumers who have serious defects in new vehicles. The law defines a lemon as lemon new or leased motor vehicle that has a defect that substantially affects the use, market value, or safety of the vehicle and has not been repaired after a reasonable number of attempts.
If the new or leased vehicle has a major flaw that still exists or recurs after a reasonable number of repair attempts, then you may be entitled to a refund or replacement vehicle. Note that not all car problems are serious enough to qualify for lemon law in Massachusetts.
Vehicles covered by Massachusetts Lemon Law:
Any new car, motorcycle, van or truck bought in Massachusetts to a new car dealer for personal or family purposes are covered by the Lemon Law for the term "safety" of one year or 15,000 miles of use from the original delivery date, whichever comes first. The Lemon Law also covers vehicles resold within one year or 15,000 miles of protection, and new vehicles leased after July 1, 1997.
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Vehicles not covered by Massachusetts Lemon Law:
• Auto-homes;
• Vehicles built primarily for off-road use;
• vehicles used primarily for commercial purposes;
• vehicles with defects caused by owner negligence, accident, vandalism, or unauthorized repair the vehicle by a person other than the manufacturer or its authorized agent, or
• Vehicles hired before July 1, 1997.
Duration of protection:
The term of protection is one year or 15,000 miles of use from the original delivery date, whichever comes first. This means that defects who complain and necessary repair attempts must occur in this period. However, the final repair attempt by the manufacturer may take place after the term of protection.
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